Frequently Asked Questions

Everything you need to know about shopping with Dr Simi

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products quality guaranteed?

Yes, at Dr Simi, we pride ourselves on sourcing high-quality products. If you receive a damaged or defective item, please reach out immediately for a full replacement or refund.

Do you offer international shipping?

Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.